1. General In-game Policy
   - Policy Summary
The following policies are structured under the mutual agreement between RedFox Games and CCR Inc, which will be applied to all users who are accessing the RF Online game title. Adherence to these policies is mandatory, and failure to comply with these rules will have consequences and/or punishments.
  - Policy Revision
Both RedFox Games and CCR Inc. have the rights to revise, discard or edit these policies and will be announced officially via forum and main website.
Both companies will not be responsible for any inconveniences or penalties that are caused by not following the most recent policies that are posted.
  - Duty of GM
Game Masters (GMs) are always standing by to resolve all in-game related issues and keeping community fairness. GMs will not interfere any circumstances that are related to normal users in-game. However, GMs are authorized to provide appropriate penalties toward users who have attempted to cause any damages including hacking, trolling, scamming, using offensive languages etc.

2. Reporting Process Procedure
  - Any actions that are against the policies shall be reported to GMs by submitting tickets via https://help.playredfox.com/support/tickets
  - Please allow approx. 7 business days to investigate the submitted ticket, and the finalized decision will be implemented within 15 business days.
  - Our GMs are doing their best to respond your tickets within 48 hours of the submission. However, the actual process time can be extended depending on the case.

3. Restriction Chart
Category 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
30 Day Ban Permanent Ban
Trade with Actual Goods including Cash “Trade with Actual Goods” will include any type of action that are related to the list below:
1) Trade existing RedFox accounts with others to obtain physical goods including cash.
2) Trade items/accounts of X game with items/accounts of Y game.
3) Selling or trade in-game currency with physical goods including cash.
4) Pay Credit/Cash items to other users in order to level up characters on their behalf.
5)  Offering/Conducting Account Sharing with other players.
※ Depending on the severeness of the exploits, “Trade with Actual Goods” can be a subject to be banned from the game permamently even on the first attempt.  
Trade Exsisting Accounts 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Permanent Ban
Anyone trade their accounts with others (by selling or offering any goods) will be banned from the game permanently.
Cash Trade Attempts 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
7 Day Ban 30 Day Ban Permanent Ban
Any trade or sales attempts listed below can be subject to ban from the game:
 
1) Input map name, numbering sequences or phone numbers in the chat window without actual specific purposes.
2) Any chat logs appearing as illicit trades on chat window, bulletinboard or forum
3) Creating characters with names that are ovbious to trade in-game currency or items.
4) Any chat logs that are appearing as advertizing illicit trades.
 
Fraud/Scamming 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Permanent Ban
Actions listed below will be subject of Fraud:

1) Take advantage of other players for personal profits.
2) Receive items/cash from other players (including Guild) by impersonation.
3) Releasing false patch update info to others to claim personal profits.
4) Deceive others to receive items/cash.
5) Impersonating a GM or an employee of RedFox Games/CCR Inc. to deceive others for personal profits.

* Scamming other players is not allowed at any time. Scamming involves, but is not restricted to, using deception to get items or money from another player. Items lost from being scammed may or may not be recovered, depending on circumstances around the trade. In order to report Scams, please take screenshots or video of your conversation and trade process. Without proper evidence, your request of Scam investigation may be denied. 
Fraud Attempt 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Permanent Ban
Any actions to deceive others to claim his or her personal profit/reputation can be subject to ban from the game permanently.
Ex) Impersonate him/herself to other players to receive items/cash.

※ Impersonating GM or Employees can be subject to ban permanently even at the 1st attempt.
Act of Speculation 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
15 Day Ban Permanent Ban
Any actions to cause other players to lose profits by betting on any in-game actions/circumstances or advertising/supporting Speculation will be banned from the game.
 
Advertising 3rd Party Sites (Gold Selling or Private Servers) 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
3 Day to Permanent Ban  
Players who advertise 3rd party websites are going agains our tems and service.
Abusing Bugs/Errors 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Permanent Ban
Any actions to gain personal profits or cause damage to others by exploiting in-game bugs/errors can be subject to ban permanently:

1) Selling items at overpriced cost than the original price repeately to gain personal profits.
2) Duplicate items by exploiting in-game glitches.
3) Causing damage or loss of others by using in-game glitches.
4) Causing damage towards game balance or system by exploiting in-game glitches.
5) Shutting down servers intentionally by using in-game glitches.
Map/Terrain Glitches 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
1 to 7 Day Ban + Loss of Money/Items 3 to 14 Day Ban  + Loss of Money/Items and Delevel 7 Day to Permanent Ban + Loss of Money/Items and Delevel  Permanent Ban
The use of map/terrain glitches to gain exp are not permitted. When reporting a player of using a map/terrain glitch, please provide a screenshot or video of the offending player and also the time/day that this issue occurred on.
Interference (General) 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Warning 3 Day Ban 7 Day Ban 30 Day Ban
Any actions that are causing harrassment, trolling, threat etc.
Game Exploits (General) 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Warning 1 to 3 Day Ban 7 Day to Permanent Ban  
Game exploits are any mechanics that are deliberately manipulating the game to their advantage. This includes, but is not limited to, getting items when you are not supposed to, entering places that should not be entered, or using items in unintended ways.
Illegal Program Use 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
7 Day Ban Permanent Ban
The use of Botting programs for killing monsters or looting are against our terms and service. If you suspect a player of botting, please take a video of this player not responding to PMs and of you distrupting their gameplay (chaos potion, kill steal). If you are not able to take a video, please drop an uncommon item (weapon or armor) near them. If they loot this item and do not respond to PMs to return it, please file a support ticket with the time/date, the offending player's name, and the name of the item you dropped. We will verify this item and return it after we investigate. 
Chat Window Abusing 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
1 Day Chat Ban 3 Day Chat Ban 3 to 7 Day Chat Ban
Inappropriate chat messages to annoy or disturb others can be subject to disable chat function for certain period of time. 
Inappropriate Names/Impersonating 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Name Change
Players with inappropriate names or impersonating other players will be forcefully changed at the GMs discretion. Inappropriate names include, but are not limited to: racial and religious names, barcode names, names that contain special characters or symbols, and organizations. GMs may offer a free name change in these situations, but name changes are not guaranteed.
False Reporting 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Warning  3 Day Ban 7 Day Ban
Any submitted reports that are intended to harm other players, or are against company policies, can be subject to ban from the game:
 - Reporting normal users as Hackers or using 3rd party hacktools.
 - False report showing that the account has been compromised.
 - Submitting false tickets repeatedly to interrupt the game operation.
 
Using the stolen debit/credit cards 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Permanent Ban    
Purchasing in-game items by using cards that are stolen or without permission of the owners is absolutely against the policy and will be banned permanently.
※ Any actions that against the company policies that are not listed above can be subject to penalty.
4. Refund and Recovery Policy
 - If the issue was caused by Developers or Publishers:
• If any incident was caused by technical issues of CCR Inc. or RedFox Games will be subject to get compensated. The verification process will take some time to investigate but refund/recovery will be conducted as promptly as possible.
• Any items or in-game currencies can be subject to be taken away from the users if the items/currencies are gained by illicit methods such as hacking, scamming etc.
 
 - If the issue was caused by Users:
• Any loss that are caused on the user's end by not following the game system, policies, announcement etc. are not subjects to recovery or refund.
   However, there are certain exceptions so please see the chart below.

• Unable to recover items that are hacked by others if you were partially involved or accepted lures/attempts that are obviously fraud.
    However, there are certain exceptions so please see the chart below. 
5. Refund and Recovery Chart
Category Issue Details Recovery Status Note
Character Characters discarded by mistake Yes One per character.
Quest In case of unable to complete the quest due to the specific item(s) being lost during the quest process. No Must give up the quest and retry.
Item Items sold via NPC shop Yes Items that aren't available at the NPC shop can be recovered.
(sold amount will be subtracted from your account.)
Request to discard items that are unable to discard Yes Requested items will be discarded permanently.
Sold items at the shop by mistake Yes
Crafted items by mistake No
Guild Lost Items and Money that are being saved in Guild Warehouse during server migration or server transfer. No No items/money saved in Guild Warehouse can be retrieved if proper announcements were being posted before the server migration/transfer.
Promotion Request promotional item/currency after the promotion end. No Must be claimed during the promotion period.
6. Indecent/Offensive/Inappropriate Posting
Category 1st Attempt 2nd Attempt 3rd Attempt 4th Attempt
Post will be removed 7 Day Ban 30 Day Ban Permanent Ban
List of Prohibited Postings There are many forms of Indecent/Offensive/Inappropriate Postings including below list:

 - Any information that are invading/violating certain company personnel/assets or other players.
 - Any postings that are targeting specific person to cause humiliation, embarrassment, insult, disgrace, etc.
 - Any postings contain personal info including address, name, email address, etc. of self or others.
 - Any postings contain sexual humiliation.
 - Any postings contain offensive info to slander or malign others including gossips.
 - Any postings related to create profits including raffles, product advertisements, certain website addresses/ads, etc.
 - Any postings containing viruses/malicious codes and or causing system malfunction.
 - Any postings contain certain theory or religious info.
 - Any postings contain info regarding illicit programs or private servers.
 - Any postings contain false info of certain person or company.
 - Any postings related to certain ethnicity and gender.
 - Any postings to target specific religious group/organization to criticizm or glorification.
 - Any postings of physical cash/goods trade or in-game illicit item/cash trades between users.
 - Any postings to share, trade or transfer the exisiting RedFox Games accounts.
 - Any postings to imporsonate GM, admin or any personel from CCR Inc. or RedFox Games.
 - Any postings to encourage gambling, violent acts and/or hooliganism.
 - Any postings that are against CCR Inc./RedFox Games policies.

 - Any repetitive postings within a short period of time without specific reasons.
 - Any postings containing harmful words/messages that can be unleasant to others.
 - Any Nicknames appearing offensive to others.

※ RedFox Games reserves all rights to discard or move postings without notice.
※ Offensive or inappropriate Nicknames will be revised forcefully without notice.
※ Any postings that are harmful to others can be a subject to a permanent ban from the game and forum.